- RESUME -
Tom Ersin
Metro Detroit Area, MI
tom@tomersin.com
www.tomersin.com
PROFESSIONAL SKILLS SUMMARY
- WRITING AND EDITING, INCLUDING TECHNICAL WRITING AND WEBSITE CONTENT
- DESIGN: WEBSITE AND HARD COPY PUBLICATION
- COMPUTER / SOFTWARE INSTALLATIONS, OPERATIONS, AND MAINTENANCE
- CRITICAL THINKING SKILLS WITH A HEART — ABILITY TO SEE A PROBLEM AND SOLVE IT WHILE REMEMBERING THAT PEOPLE ARE INVOLVED IN THE PROCESS
EDUCATION
Bachelor of Science - Communications
Kaplan University
January 2008 – March 2010
4.0 GPA
PROFESSIONAL EXPERIENCE
Technical Writer
DTE Energy (Detroit Edison)
August 2011 - Present
Shelby Township, MI
- Convert technical information and procedures into organized, understandable instruction articles for digital access by field technicians
- Research, author, and edit monthly in-house company newsletter
Managing Editor/Website Designer
www.theCriticalThought.com
May 2006 - Present
Macomb, MI
- Publish smart, well-written online magazine
- Research, write, edit, and fact-check all website content
- Incorporate social media channels to promote readership and brand recognition
- Employ Google Web Diagnostics to enhance search engine optimization (SEO)
- Layout and design website
Computer Technician/Office Manager
European Country Homes
January 2003 – August 2011
Milford, MI
- Set up new office computer network
- Overhauled and reorganized office and computer file systems
- Oversaw all hardware, software, and network installations/operations for five computers
- Managed complete office functioning and bookkeeping operations
Audio Engineer/Instructor
Independent Recording Studio
January 1993 – November 2007
Macomb, MI
- Professionally edited, mixed, and recorded audio using industry-standard Pro Tools software on a Macintosh platform
- Performed light video and photo editing on a Microsoft Windows platform
Assistant Program Director/Counselor
Various Hospitals/Clinics
February 1986 – November 1992
MI/CA
- Designed and implemented dual diagnosis programs within mental health settings
- Developed and conducted employee in-service training for hospital staff
- Motivated patients and clients through strong communication and relationship-building
PROFESSIONAL MEMBERSHIPS
Public Relations Society of America
Online News Association